Position Title: Business Support Assistant (Check-in Supervisor)

Activation Date: 20 Feb, 2019   Announced Date: 19 Feb, 2019   Expire Date: 04 Mar, 2019
WFP Jobs
Job Location:      Kabul
Nationality:         Afghan
Category:            Transportation

Employment Type:          Full Time

Salary:  
Vacancy Number:            103796
No. Of Jobs:       1
City:       Kabul
Organization:     United Nations World Food Program (UN-WFP)
Years of Experience:       3 or more year of relevant work experience
Contract Duration:           12 month (extendable)
Gender:               Male/Female
Education:           Secondary school education.
Close date:         04 Mar, 2019
About United Nations World Food Program (UN-WFP):
~~The United Nations World Food Programme (WFP) is the world's largest humanitarian Agency, fighting hunger worldwide. WFP has been working in Afghanistan since 1963. WFP food assistance aims to help the most vulnerable, food insecure Afghans, including women and children, as well as families affected by conflict and natural disasters. In 2018, WFP Afghanistan provided food assistance to more than 4 million people through a series of programme interventions across the country. Thanks to its newly approved Country Strategic Plan (2018-2022), WFP Afghanistan is well placed to provide comprehensive support to the country in achieving Zero Hunger by 2030 via its six closely interrelated outcomes, which range from emergency response to livelihoods creation, as well as nutrition programmes based on a life-cycle approach, and the strengthening of national food systems. Such national-led framing of all strategic result areas of the CSP will contribute to the country’s long-term transition to development and aspiration for peace. For more information, see wfp.org

Job Description:

JOB PURPOSE:
~~To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.
KEY ACCOUNTABILITIES:
~~Passenger and Baggage handling (Primary)
1.Supervise and manage the check in team, and to ensure below is implemented.
2.Check-in passengers in accordance with requirements and instructions issued by WFP-AFO and the chartered carrier’s and ensure 100% matching of the ID against the passenger manifest;
3.Inform passengers about time of arrival and/or departure of chartered carrier’s aircraft and transportation connections;
4.Guide passengers from the chartered carrier’s aircraft through controls to connecting transportation and vice versa;
5.Supervise handling of baggage in the baggage sorting area, deliver baggage in accordance with the local procedures;
6.If applicable, storage of baggage in the customs bonded store if required (any storage fees to be paid cash by the passengers);
7.Assist passengers requiring special attention;
8.Oversee and inspect, weigh and tag checked and unchecked baggage;
9.Effect the conveyance of checked baggage from the baggage check-in position to the aircraft and vice-versa;
10.Deal with loss, found and damaged property and report such irregularities;
11.In charge of head check of passengers upon embarkation (count to be compared with messenger manifest and general declaration).
12.Perform as flight monitor on UNHAS flights into security compromised locations where aviation security control is limited or not existing in order to conduct screening of passengers, luggage and cargo;
13.Provide assistance and guidance to passengers and flight crew on all flights originating from the field stations where UNHAS has no personnel;
14.Communicate with Air Operations Control Centre (AOCC) and Flight Following Centre while in the field, to provide both with all necessary operational information.
Booking and Handling Documents
1. Receive booking reservations for passengers and cargo (for AMA in the field) and make relevant entries in the UNHAS software;
2. Convey and deliver documents between the aircraft and appropriate terminal authorities;
Safety and Security Management
1.Report immediately to the AMO/ATO/CATO and the aircraft commander, all damage noticed at or inside the aircraft irrespective of cause or time of occurrence.
Booking and Handling Documents
Safety and Security Management
Job Requirements:

STANDARD MINIMUM QUALIFICATION:

~~Education: Completion of secondary school education.
Experience: Three or more years of of work experience in the field of aviation (Flight Operation; Check-in-Counter, Customer Care/Service).
Knowledge & Skills:
• Proficient in the use of office equipment and computer software packages, such as Microsoft Word. Demonstrated experience in use of commercial software/tools for operational functions including reservations, manifest correction, aircraft utilisation reports, departure/arrival data, etc;
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Uses tact and courtesy to give and receive information to a wide range of individuals.
• Ability to identify data discrepancies and rectify problems requiring attention.
• Ability to offer guidance or basic on-the-job training to more junior staff.
Language: Fluency (level C) in English language and in Dari and/or Pashto
Submission Guideline:
Afghan Nationals meeting the essential qualifications of the position are invited to apply by submitting a letter of interest and an updated CV and P11 form. Please click on the links provided in order to submit your online application through the WFP E-recruitment portal. Please note that application submitted via email or hardcopy will not be given any consideration.

Submission Email:

To apply, please click or cut and past the following link in your browser: https://career5.successfactors.eu/sfcareer/jobreqcareer?jobId=103796&company=C0000168410P&username=